Privacy Policy

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Complete Security & Technology Solutions Inc. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, cstsi.net, or use our services.

By accessing our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• A. Personal Information
  • We may collect personal information that you provide directly to us, including but not limited to:
    • Name
    • Email Address
    • Phone Number
    • Mailing Address
    • Company/Organization Name
    • Service-Related information
    • Payment information (if applicable)
• B. Automatically Collected Information
  • When you visit our website, we may automatically collect:
    • IP Address
    • Browser Type
    • Device Type
    • Pages Viewed
    • Time Spent on Pages
    • Referring/Exit Pages
    • Cookies and Tracking Technologies

2. How we use your information

We use the information we collect to:

• Provide and improve our services
• Respond to inquires or services requests
• Process bookings, payments, or contracts (if applicable)
• Send important updates or administrative information
• Maintain website functionality and security
• Analyze website traffic and usage
• Comply with legal obligations

We DO NOT sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve user experience and analyze site performance.

You may disable cookies through your browser settings, but some features of the site may not function properly.

4. Sharing of Information

We may share your information only in the following situations:

• Service Providers: With trusted vendors who assist us with website hosting, payment processing, security, and customer support.
• Legal Requirements: When required by law, regulation, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes

After retention periods expire, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Opt out of marketing communications
• Restrict or object to certain data processing
• Request a copy of your data (data portability)

To exercise these rights, contact us using the information at the end of this policy.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of those sites.

We encourage you to review privacy policies before providing personal information.

9. Children's Privacy

Our website and services are NOT INTENDED FOR CHILDREN UNDER 28, and we do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting.

Your continued use of out website dignifies your acceptance of all updates.

11. Contact Us

If you have any questions about the Privacy Policy, or would like to exercise your privacy rights, please contact us:

Complete Security & Technology Solutions Inc.

245 River Street, Suite 264

Fitchburg, Ma 01420

978-878-8856